FAQ

Where is Speerise size chart?

Each product will have a specific size chart in the picture or in the description, so please select the product you want to buy first.
If you want to get advice, please contact us service@speerise.com and tell us your waist, bust, hip and other data contained in the size chart, we will recommend the right size for you.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” on your Shopping Cart page before proceeding to check out.
Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

What payment methods can I use? 

✅PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed.

Why was my payment declined?

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.
If the above instructions fail, please contact your bank or email us with as much detail as you could provide along with the error messages, so that we may assist you.

How do I change my shipping address once my order is placed?

Please email us at service@Speerise.com to give us your correct shipping address, we will get back to you within 24 business hours generally. Our customer service will help you as soon as possible.

What are shipping times?

Shipping Times: Here at Speerise, we take pride and strive to make sure all packages are delivered promptly. We prepare your package and shipping within 5-14 days.🚀
We will keep an eye on the shipping status of your order to give you the best shopping experience! Ask us everything service@speerise.com

How do I track my orders?

After the order ships out, you will receive a shipment email with the tracking number provided.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple of days, please email us, with your order number and tracking information so that we may assist you further! 

Is there a wholesale discount?

Free delivery! Best prices for bulk orders!
Please contact us service@speerise.com with the link to the product you need to order and the quantity and we will give you a discount according to the quantity ordered.
20% discount or more!

What is your exchanges, returns and refunds policy?

🗝️No Hassle Policys!

We're here to help you with your exchanges or returns. All exchanges and returns can be made within 30 days. And there is no charge for the return of defective items or items we may have shipped incorrectly.

Cancellations: Due to our quick processing time, cancellation requests must be made within 1 hour of placing your order to ensure the order will be cancelled. If we are unable to cancel your order, we will work with you to initiate the return of your item.
Exchanges and Returns: Items returned of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Need more help? Let us know!

We love to hear from you on our customer service, merchandise, website, or any topics you want to share with us. 🌹Your comments and suggestions will be appreciated. Email: service@Speerise.com